![]() ![]() Conversational bots on websites that can answer my questions far more quickly than trying to get a customer service rep on the phone have dramatically improved the online shopping experience. ![]() Insights derived from analysis of massive amounts of available data using AI, for example, is something we could only dream of as recently as five years ago. They’ve paid little or no attention to examining the interaction among multiple business processes, or the opportunity to innovate with newer technologies to enable a whole new and more efficient way of doing things, augmented by machine learning and artificial intelligence. Many companies have deployed advancing technology to update existing processes in a one-for-one replacement, offering sometimes only incremental improvements. “ Digital transformation is the integration of digital technology into all areas of a business.” All areas. It’s also a cultural change that requires organizations to continually challenge the status quo, experiment, and get comfortable with failure.” This is my favorite definition of digital transformation: “Digital transformation is the integration of digital technology into all areas of a business, fundamentally changing how you operate and deliver value to customers. Because it is such a complex undertaking, made even more complex by some of the things we’ve been discussing, only about one-fifth of businesses report having fully implemented their digital transformation strategy. Moore’s Law is still valid, but its relevance has diminished in the face of new ways to measure processing power and the business implications that result.īusinesses need to re-think “how we’ve always done it,” and identify all the potential impacts, benefits, and risks associated with the sea change that is digital transformation, as well as the opportunity it enables for exponential innovation.the shift to cloud has accelerated during the pandemic.we are still mostly remote or hybrid, and wrestling with how that model will merge with “in the office, in person, all the time”.What do we mean by digital transformation? Many of the clients I talk to equate any (even relatively minor) change in a process to “transformation.” Doing things the same way they’re being done now, only with newer technology, is what I affectionately call the “more, better, faster” approach. The necessity for disruptive change in how we engage with customers in the modern workplace, and what that looks like. What digital transformation really means, what it entails, and how the Covid-19 pandemic has accelerated the transition. Age demographics in companies and society are driving a huge change in how we work. ![]() This is the second article in a three-part series about shifting age demographics in the workplace, the journey toward digital transformation, and what it all means in the Modern Workplace. ![]()
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